All reservations and excursions booked through JoinExcursions.com are subject to Turkish Travel Agency Legislation (Law No: 1618) and The Consumer Protection Law (Law No: 4077), which has been updated to align with European Union Consumer Rights Legislation.
The person making the booking (the “Party Leader”) must be over 18 years old and authorized to book on behalf of all individuals in the group.
By submitting a booking, the Party Leader confirms that all group members, including parents or guardians of minors, agree to these terms.
The Party Leader is responsible for all payments related to the booking.
A full payment or a deposit is required at the time of booking.
If payment is not received, the booking will be canceled, and cancellation charges may apply (see below).
Payments can be made via major credit cards (no extra charge) or PayPal.
All prices include VAT.
Once your payment is processed and your chosen excursion is available, we will send a confirmation email with an invoice.
Please check this email carefully and notify us immediately if there are any errors.
We will also send an excursion ticket via email, which you must print or present digitally.
Prices on our website may change due to exchange rate fluctuations or other factors.
The price on your booking confirmation is final unless you make changes to your booking.
Your excursion vouchers will be emailed to you immediately after booking (some exclusions apply).
Instructions on how to redeem your voucher will be included in the email.
If you have any special requests, please let us know at the time of booking.
We will do our best to accommodate your request, but we cannot guarantee that all requests will be fulfilled.
If a medical condition or disability may affect your booking, please inform us before confirming your reservation.
If we are unable to accommodate special needs, we may need to decline or cancel the booking.
If you wish to make changes after confirmation, contact us as soon as possible.
Changes may not always be possible, but if they are, an administration fee of £10 per amendment will be charged, along with any additional costs incurred by suppliers.
A new voucher will be issued, and the original voucher will be invalid.
To cancel a booking, contact us via phone or email. A cancellation invoice will be issued, and the cancellation takes effect from the date of that invoice.
| Cancellation Notice | Refund Amount |
|---|---|
| 14+ days before departure | Full refund |
| 6 to 8 days before departure | 50% refund |
| Less than 7 days before departure | No refund |
If you attempt to use a canceled voucher, you will be liable to repay any refunded amount.
If no payment has been made, we reserve the right to take legal action to recover financial losses.
We strive to deliver excursions as described but reserve the right to modify or cancel any part of an excursion without prior notice.
If a significant change or cancellation occurs, you will be given the choice to:
Accept the change.
Choose an alternative excursion of similar value.
Cancel and receive a full refund.
Our liability is limited to the refund of monies paid and does not extend to additional compensation.
You are responsible for ensuring you have the correct passport and visas required for entry into any country or attraction.
We are not responsible for denied entry due to missing documents.
For Rhodes, Kos Island, and Samos Island tours, you must bring your passport on the day of departure.
No visa is required for EU citizens traveling to these Greek islands, and there is no visa charge when returning to Turkey.
If you experience any issues, please contact us immediately:
Email: info@joinexcursions.com
Phone (Operations Manager): +90-536-815-89-22
We prioritize customer satisfaction and will do our best to resolve any concerns. Any disputes that cannot be resolved amicably will be handled according to the laws of the country where the excursion took place.
Thank you for choosing JoinExcursions.com. We look forward to making your trip unforgettable!